Terms & conditions
Terms and conditions
Classroom Cuisine is the service owned by Classroom Cuisine which is detailed on,
and is accessible through https://www.classroomcuisine.com.au/, and includes the associated processes and software.
Registered Users may only be
- parents or guardians of a child/children who is/are enrolled at a school we service who is over the age of 18 years and has the authority to complete an online financial transaction
- a staff member at a school we service who is over the age of 18 years and has the authority to complete an online financial transaction
'Registered Users' are commonly referred to as 'Customers'.
Children of Registered Users are referred to as 'Customers' only in reference to being the 'end user'/receiver of our menu items. They should not be privy to Registered User Passwords, unless at the express wishes of their parent/guardian.
The 'Registered User' will nominate their Unique Password when they register an account with us. This password should not be shared with non authorized users.
Classroom Cuisine takes no responsibility for any orders received or filled without the express authority of the 'Registered User'.
Guidelines for error resolution
Reporting time frame
If a Customer finds a problem with a supplied order (that is not immediately dealt with), that Customer must contact Classroom Cuisine by 9pm on the same day as the order was scheduled to be delivered to claim a refund or replacement order. Classroom Cuisine will use its discretion to choose an appropriate response to Customer claims.
Every incident reported to Classroom Cuisine is recorded and investigated to ensure our Customers enjoy a service of the highest quality.
Incorrect supply, item missing or order failed to arrive
Should any of the above issues be reported by the Customer and the claim is accepted by Classroom Cuisine, Classroom Cuisine will arrange for the correct menu item to be delivered immediately, if practical.
If the correct meal/item is supplied to the school within 1 hr of the error being notified then no refund will be due.
If Classroom Cuisine are unable to provide the exact item/meal ordered then this will be communicated and discussed with the Customer and a mutually agreeable alternate will be decided.
If Classroom Cuisine is unable to make contact with the customer, in order to ensure that the Child is provided with something to eat the lunch may be replaced with a similar item. In this instance, the Customer will be notified of the issue via phone message or email. If the replacement item is not to the Customer's satisfaction, then the Customer may contact Classroom Cuisine to disuss refund options.
Classroom Cuisine take these issues seriously, and will record and thoroughly investigate the incident to ensure steps are taken to reduce the possibility of the error occurring again.
Should a situation arise where the kitchen is unexpectedly unable to fulfill an order, Classroom Cuisine will contact the Customer via phone or email to attempt to arrange a mutually agreeable replacement item.
If Classroom Cuisine is unable to make contact with the customer, in order to ensure that the Child is provided with something to eat the Short Item may be replaced with a similar item. In this instance, the Customer will be notified of the issue via phone message or email. If the replacement item is not to the Customer's satisfaction, then the Customer may contact Classroom Cuisine to discuss refund options.
The kitchen is responsible for packing and delivering the orders, and aim to ensure damage during transit is minimised. Minor bumps can occur during delivery and will not be cause for a refund. If the food is damaged such that more than 25% of the product is inedible, then the Customer will receive a replacement days order or a full refund.
On a rare occasion, due to unforeseen issues with access, parking, traffic or weather, orders may arrive late. There will be no refund for orders which arrive late, however Classroom Cuisine will record all reports of late orders and track them so as to prevent re-occurrence.
Non acceptance of customer claims
Classroom Cuisine may decide that there was no error with the supplied order and it simply was a case of misunderstanding. In this scenario there will be no refund or replacement, however Classroom Cuisine will endeavour to take steps to reduce the possibility of the misunderstanding occurring again.
If an item in an order is perceived by the Customer to be a health or safety risk then the Customer must contact Classroom Cuisine immediately. Classroom Cuisine treats this sort of issue as the highest priority and will set in motion an investigation immediately, in conjunction with the relevant suppliers and manufacturers
Classroom Cuisine will then ensure that the issue is investigated as thoroughly as possible and report back to the Customer with any findings of the investigation.
If an item in an order is perceived by the Customer to be of a poor standard of quality the Customer must contact Classroom Cuisine, by 9pm on the same day as the order was scheduled to be delivered. Classroom Cuisine will provide an appropriate level of refund for the order, at their discretion. Quality Issues can range from incorrect supply, to a matter of taste, and this will be taken in to account when deciding on an appropriate course of action, and level of refund.
Volume Rebate Voucher Conditions
Discontinued. November 2021.